Frequently Asked Questions
Quick answers about UmiVPN. Can't find what you need? Contact us anytime.
Why can't I use Gemini?+
Most of our servers can access Gemini without issues, but some of them might have. When you met issues, please select another server or add "google" to the "Block VPN websites" as shown in the image below.
Is UmiVPN free?+
Yes. Register an account to use the Free plan, which includes at least 2 GB of data per month and up to three devices at a time on all platforms.
Do you keep logs of my browsing activity?+
No. UmiVPN follows a strict no-log policy. We do not record your network activity or browsing history.
Which platforms does UmiVPN support?+
UmiVPN is available for Windows, macOS, Linux, iOS, and Android. Download the app for your device from our download page.
How do I cancel my subscription?+
You can cancel anytime from your account page. Your subscription stays active until the end of the current billing period and will not renew.
Do you offer refunds?+
Subscription and one-time purchase fees are non-refundable, except where required by applicable law or app store policies.
Why can't I connect on Windows with TUN mode?+
TUN mode on Windows requires a system service. If you see a service error, follow our Install Windows Service guide, or switch inbound mode to System Proxy in settings.
Still have questions? Contact us